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Terms & Conditions

Sale conditions

All sales are subject to following terms and conditions. Any variation to the below mentioned Terms & Conditions is to be agreed with Eiman’s Collection’s Sales Department.

 

Availability:

Products shown on our E-catalogue are available until depletion of stock. Eiman’s Collection is not responsible for any damage derived due to improper usage of these items. Products must only be used for purpose they are made for.

 

Deliveries

All orders placed within 16:00 (4.00 PM) would be shipped in 24 hours depending upon the stock availability and same would be delivered within 3-4 working days.

 

Freight costs:

Freight costs would be charged from customer and would be calculated according to the volume or weight of the ordered goods as per terms of couriers or delivery companies.

 

Returned good – conditions

Upon delivery, the buyer has to verify the conditions of the received products, (i.e. evaluate item’s references and quantities ordered) as well as the quality of the goods. Moreover, upon receipt of parcel, customers are requested to carefully check condition of parcel. If parcel got damaged or opened in transit then please accept it with reserve and contact our Customer Care Service for further instructions on how to return the goods.

No claims can be accepted if notified later than 7 working days from the date of delivery. Claims must be addressed to Customer Service either by phone or by written form (e-mail or fax). No product may be sent back without Eiman’s Collection prior authorization. If Eiman’s Collection permits to return the goods then goods must be returned in perfect condition along with accessories and original packaging and a delivery bill with the buyer's customer number and the invoice date and number on which the goods were supplied.

PLEASE BE CAREFUL: documents will be inside the package or in an envelope attached to the package itself. Take out the invoice before you throw packaging away.

 

Payment:

Credit cards (Visa Mastercard American Express Eurocard). You will be charged automatically the month after your order. ‘Please note, we cannot guarantee the security of data which you send us by email therefore for security purposes please do not send us payment information through email. This price list replaces all previous price lists: Eiman’s Collection reserves the right to change tariffs without any prior notice. Prices quoted are Exclusive of VAT.

 

Compliance with European Directives

All products contained in this on-line catalogue comply with the specific reference guidelines which regulate their distribution and use at national and European Community’s level. If applicable, then, those items complying with EU Directives are provided with CE marking and accompanied by their declaration of conformity. Furthermore, Eiman’s Collection quality system has carried out a careful selection of suppliers and a severe check on incoming products, thus granting customers greater safety and high quality standards.

For any other inquiry or technical information about our products or for any document request about our products then please contact our customer service or email us at italy@eimans.com.